The brief

Paragon Laundry, established in 1912, wanted a new customer service centre at its Cheltenham headquarters. An old canteen above the factory might provide the space, but it was only after several design brainstorming sessions with us that its full potential became clear.

The project would transform the effectiveness of the customer service team, and also become a beacon of cultural change and a showpiece for visiting clients.

The design

Splashes of bright colour create interest throughout and reflect the diversity of the Paragon brands and the colourful branding of the road fleet.

Rather than a parade of clustered workstations, the open plan is broken up with 120-degree workstations. Slices of bright carpet angle into the space and disappear under the walls and frameless glazing, with accent walls to balance them. The workstations, screens and chairs are neutral, to calm the eye while working.

The result

Despite a tight budget, it is a fun, inspiring workspace that performs on every level, and Paragon have been delighted with the result.

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