Returns Policy

All products are guaranteed against defective materials / workmanship under conditions of normal wear and tear from date of delivery & installation. We supply a number of products with a variety of warranties – details of the specific warranty associated with your product are available on request. Should your purchase arrive damaged let us know immediately. A replacement / part will be sent right away.

All products are made to order. If you wish to cancel or return a product this will be subject to a collection and/or re-stocking fee, this will be charged in accordance with the relevant manufacturer’s returns policy. If we are unable to re-sell your ordered product it may be that full payment will still be required.

Refund Policy:

Refunds are given at the discretion of Company Management

We will handle your complaint fairly, confidentially, effectively and speedily - always acknowledging a complaint within 1 working days, notifying you of the timescale involved and keeping you informed of our progress. If you require any further information you may contact us by email , fax or phone - see our contact details. Our procedures are monitored regularly and updated and improved as required.

This does not affect your statutory rights as a consumer.

If you have any questions/comments about our returns and refund, you should contact us